We are currently only shipping to the 48 contiguous United States. (For clarity, we DO NOT ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories.)
A shipping confirmation email will be sent to the email address attached to the order once the order has shipped.
We will use FedEx or other parcel services to ship your order. We DO NOT ship to PO BOXES or APO.
Any changes that you make regarding shipping once the item is shipped, including but not limited to changing the address, putting an order on hold, or updating shipping settings/preferences may delay your receipt of the Products and replacement Products and/or refunds. If you would like to change the color or size of your e-bike, you must do so prior to your order being shipped.
Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return so please make sure to use tracking available shipping services and insurance is encouraged but not required at your own risk.
For any third-party shipping outside of CO’s normal shipping process, CO cannot provide ANY additional shipping information or documentation.