Returns Policy
In order to undertake a valid return, you must obtain written approval for such return(RMA) from CO, which can be obtained by emailing to cs@cycleon.us. Any Products sent back to CO by you without the written consent of CO shall be rejected and returned to you at your cost.
E-bike Returns
Free returns within fourteen (30) days of delivery. To return an e-bike that is not defective or damaged, you must contact CO within fourteen (30) days of your receipt of the e-bike. The e-bike must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it and must include all items that were inside the box (charger, keys, hardware, etc.). You must receive prior authorization and a prepaid return shipping label from CO. Any warranty issues must be resolved prior to process a return. Returns are not allowed after fourteen (30) days of the delivery date.
Pre-Orders and Backorders and Pre-Order/Backorder Cancellations.
Our backorder process is for e-bikes that have already been available but are temporarily out of stock. For all pre-orders and backorders, your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.
Accessory and Replacement Parts.
Any purchase of accessories or receipt of a replacement part under the Limited Warranty shall be eligible for return within thirty (30) days of receipt. Any returned accessory or replacement part must be unused, free of any wear and tear, dirt, dust, fragrance, or any other signs of use, and must be sealed and unopened in the same packaging and condition in which you received it. You will be responsible for paying for shipping both ways.
Non-returnable/non-refundable Items.
Used Products, batteries, special orders, sale items, gift cards, and gifted orders shall not be returnable.
Refunds.
Refunds will be made after the e-bike is received and inspected.
Process.
Please ship all approved returns using the shipping label provided during the return merchandise authorization process.
